Description:

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If you want your team members to learn about the soul and heart of exceptionally good and genuine customer care and satisfaction, then this training is for them.  

Participants will: 

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•    be introduced to the core knowledge and skills that support great customer care.

•    dive deep into their personal abilities and talents to be of genuine help and support of guest and customers.

•    involved in activities, which will give them opportunity to practice actively on the way of learning using real cases and customers feedback.   

•    Feel their strengths and opportunities for further development.  
 

Format of the course:

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The training can be facilitated in various ways:

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-  Several Live On-line Webinar sessions.

-  Mixed: Webinar and Classroom. 

-  Class-room environment.

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Facilitation Language:- 

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English, Bulgarian, Russian 

    
Who should attend?

The target audience of this training is for: 

•    All team member levels in organisation, involved in delivery of customer service face-to-face or via telephone.   

What you will learn?

This is a highly interactive training, where your team members will be introduced to the:

•   Concepts of great customer care.

•   Why customer care matters and the value of good service. 

•   New language of “WELCOME”.

•   Handling challenging situations face-to face or during the phone call.

Upon completion of the course, participants will be equipped with necessary knowledge and skills to take care genuinely for guest and customers, as well as empowered to explore further opportunities to create unforgettable special “moments of truth”.   

Requirements:

•    There are no specific requirements in order to attend this training.

•    You just need to bring your stories and experiences of good or bad customer service, and your passion to learn and exchange thoughts about          customer service with other participants.

•    Bring with you also your good mood. 

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For more detailed information 

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Please contact me at  dragoslava.dy@gmail.com to book a call or consultation with me at a time convenient for you. 

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